Patient Participation Group (PPG)
NHS Organisations have a duty to involve patients and the public which includes GP surgeries that are being actively encouraged to set up and support Patient Participation Groups.
Mortimer PPG was founded in 2011 and meets every six weeks in a closed session. It is comprised of 12 local volunteers (patient representatives) to include a Chair and Vice Chair, Practice Manager and one GP.
The group does not handle or receive complaints about the clinical aspects of the surgery but focuses on patient communication, the facilities, appointment making, the Pharmacy, customer service, friends and family surveys etc. and health campaigns like a Diabetes Information evening for example.
Presently we are examining the problem of patients who fail to attend their appointments (about 20 per week).
Every month all the local PPG's representatives meet to share ideas and best practice, in the presence of staff from the North and West Reading Clinical Commissioning Group (CCG). This way feedback from the surgeries is communicated to the CCG management team for consideration and action.
You are welcome to send your comments and observations to us at
We are currently recruiting for new members so if you would like to be considered for a place in the group then please contact us.
The patient group are:
Mrs Shirley Cullup - Chair
Mr Graham Robinson - Vice Chair
Mrs Diana Marlow
Mr John Miller
Mrs Brenda Neeves
Mr John Quarterman
Mr Edwin Holweger
Mrs Simone Pulleyn
Mr John Bagshaw
Ms Mollie Lock
Mr Jack Chapman
Mr Josh Williams
Miss Lauren Munn
Miss Abigail Lewis
Miss Alexandra Young
Mrs Eva Van Der Mueren - Practice Staff
Mrs Penny Palmer - Practice Manager