Appointments

The doctor will see you in the surgery by appointment. Our appointment system is intended to reduce the time you have to wait and your cooperation is essential to make the system work.

The doctors consult between the hours of 8.30am and 6pm Monday - Thursday, and from 8.30am to 5pm Friday, excluding Bank Holidays.

The actual surgery times vary with the doctor.

Extended hours surgeries are held on Tuesday and Tursday evenings. Ask at reception for details.

Our receptionists will help you to make your appointment. They may have to ask you to give them some information to ensure that you are given an appropriate appointment and that the surgeries run smoothly. All information is treated with strict confidentiality. Please check in with the touch screen check-in system or in cases of difficulty or query with a receptionist when you arrive for your appointment. The doctors try to keep to time, but some patients’ problems will inevitably take more time than others. Please be sympathetic if you can and come prepared for a short wait.

Appointments can be made either by calling in at the surgery or by telephoning 9332436 in addition you may now request an appointment on line by clicking on the "request an appointment" box on the home page (please note this does not allow you to book directly in to an appointment an simply delivers a written request to reception).

The surgery has an auto attendant telephone system. Please listen carefully to the options. If you have a life threatening medical emergency press 1 otherwise please continue to listen for the option required, or hold for your call to be answered by a receptionist. 

Routine Appointments

These appointments can usually be booked up to one month ahead. Please make your appointment at the earliest opportunity, specifying the doctor and the date preferred, if any. If you feel you need a longer appointment than usual, please let the receptionist know and we will try and make provision for this. If you are unable to attend for your appointment, please always let us know at the earliest opportunity so that we can offer the appointment to someone else. 

Urgent Appointments

URGENT CASES WILL BE SEEN THE SAME DAY. Some appointments are reserved for patients who need to be seen urgently. These appointments are only bookable on the day. As this is run as an open surgery for URGENT cases there may be some waiting involved; please be prepared for this. 

Home Visits

Telephone No: 9332436

These will be made by the doctors when there is a genuine inability to get to the surgery.

PLEASE TELEPHONE WITH REQUESTS BY 10.00am except in an emergency.

Our secretaries will take details and inform the doctor of your request. The patient’s usual doctor will visit whenever possible.

Emergencies

Between 8.00a.m. and 6.30p.m. urgent requests will be given prompt attention and a doctor will be informed. If at all possible, the doctor you normally see will try to attend, but often the doctor on duty will visit.

Telephone Consultations

A limited number of telephone consultations are available.

PLEASE NOTE - It is Practice policy to return calls to landlines only.

Telephone No: 9332436

If you have a problem you feel can be managed over the telephone by speaking to your doctor, you should ask to speak to your doctor’s secretary who will pass your message to the doctor at the next convenient time.

Test Results

Telephone No: 9332436 (between 11.00a.m. and 1.00p.m or 2.00p.m. and 4pm)

You do not need to contact the surgery for results of tests unless you have been advised specifically to do so. In the event of a significant or abnormal test result you will be contacted directly. If urgent attention is required you will be offered a follow-up appointment.