Serving Members & Ex Members of our Armed Forces/War Veterans - If you are a current or ex member of our Armed Forces; please let the Surgery know, to ensure you receive the service/care available to you.
Patient Notice - Change to Reception
From Monday 8th January 2018 Mortimer Surgery will be changing the way Reception is managed during morning surgery.
Patients will be asked to check in for their appointments using the Touch Screen, so please allow extra time before your appointment slot to do this.
There will only be one Receptionist managing the front desk to help Patients and Visitors with any queries and making future appointments.
For confidential reasons telephones will now be answered in a separate room during morning surgery.
With the exception of Mondays, afternoon surgery will remain the same.
Repeat Prescription order
You may be experiencing problems with regards to ordering your repeat prescription using the ‘Patient Services’ online system.
We have contacted them direct and they have informed us that there is an issue with this and they are dealing with it as a matter of urgency.
During this time, if you are having problems placing your order using the ‘Patient Services’ online system, please call the ‘repeat prescription’ line on 0118 933 3830, leaving your details & repeat request for the Dispensary to deal with as soon as they can.
Patient Services apologises for the inconvenience this is causing.
If you have any queries/complaints regarding this, please contact Patientservices.co.uk
The Mortimer Surgery Website
The Mortimer Surgery doctors and nurses take pride in offering the highest standard of patient-centred healthcare.We run many clinics for chronic disease care and offer a wide variety of other medical services such as antenatal and postnatal care, minor surger, childhood vaccinations and well-person check-ups.
In addition to everything you need to know about the practice you will also find a wealth of health-related information in the menu on the right hand side. Please have a look around and do send us some feedback if you like.
All results are seen and reviewed by the requesting GP (or in the case of absence/holidays by a nominated covering GP).
If any direct action needs to be taken because of these results, you will be contacted by the surgery.
If patients would like to check their results are back they are invited to phone the surgery between 2pm - 3pm Monday to Friday (please allow 5 working days from date of test).
Berkshire West Primary Care Strategy
Please see the link below for information
Coil Appointments Shortage
Due to a shortage in GPs able to carry out the above procedure there is a shortage of Coil Appointments.
We will do our best to accommodate all but can we please ask that you make your appointment in plenty of time.
Due to this shortage some patients may be asked to go to the RBH for fittings.
We apologise for any inconvenience this may cause.
(Site updated 19/02/2018)