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Mortimer Surgery Notices March 2024 

Dispensary Opening Hours - For Week Commencing 25th March 2024 and Tuesday 2nd April 2024 only

Please note:  The Dispensary will be closed between the hours of 12noon and 4pm each day during the week commencing 25.03.24 & for Tuesday 2nd April 2024 only due to staff shortage.  We apologise for any inconvenience this may cause patients.

Blood Test Appointments

Please Note:  From 1st April 2024 we will have a limited number of blood test appointments.  Due to this you may be advised to go to West Berkshire Community Hospital, RBH or Bracknell.

Patient Services system - please note that there is a nationwide issue with the Patient Services system so many patients who use this system may be experiencing difficulties.  The system suppliers are currently working on resolving the issue but we have not been given a completion date for this.  We apologise for any inconvenience this may cause.

Measles Guidance

Following the increase in measles cases, please click on the link below for the latest Measles Guidelines.  Please ensure you change it to 'Grid List' on the top right hand side.

Measles - Google Drive

ADHD Medication – National Shortage

There is a national shortage of medication for ADHD. 

These are provided by the surgery under a Shared Care Agreement with your Consultant/ADHD Specialist.

Your GP is not in a position to recommend alternative medication should yours be unavailable.  Please contact your Specialist, who will recommend what to do and communicate it to us.

MORTIMER SURGERY NEW TELEPHONE SYSTEM

We have now gone live with our new telephone system. Please be patient, as with anything new of this scale, there may be teething problems - so please bear with us.

DAD'S POSTNATAL SESSIONS

EH_Postnatal_Dads 23 (003).pdf

PATIENT/VISITORS TO THE SURGERY

Please DO NOT park in the staff car parking zones at the front of the building.

You may get blocked in at anytime or asked to move your vehicle.

TREATMENT ROOM SERVICE

There is now increased provision for Nurse appointments and we are hoping that this will continue to increase and stabilise over the next few months. 

Some services continue to be suspended and other services will be careful triaged according to clinical need.  We continue to provide a limited phlebotomy service and appointments for this will be prioritised to those who are frail or unable to travel to Thatcham hospital.

Our receptionists and admin staff together with the GP’s are working hard to provide a continuing service which already has large demands placed on it and we would be grateful for patients understanding and cooperation.

  • Blood Test Appointments - Due to staff shortages we can not accommodate all patients requests for blood test appointments.  Priority will be given to patients with significant health or mobility problems and the frail elderly.  We will always try to accommodate appropriate and urgent requests but please be aware that you may be asked to use WBCH or RBH phlebotomy services.
  • Zero Tolerance Policy There has been an increase in rude and abusive behaviour by some patients. Patients who demonstrate inappropriate behaviour will be asked to leave the premises.
  • Sending of Medical Photos into the Surgery If you have been asked by your GP to send in photos by email can you please send them to the following email address stating which GP requested them bobicb-bw.secretaries.mortimer@nhs.net.  This address can also be used for administrative queries
  • Dispensary opening times are currently 9-12am and 2-6pm

   Mental Wellbeing - for help and information please see Mental Wellbeing Youth.pdf       and CCGmentalwellbeing resource.pdf

  • Domestic Abuse- for help and information Domestic Abuse Flyer Covid (1).pdf
  • Serving Members & Ex Members of our Armed Forces/War Veterans - If you are a current or ex member of our Armed Forces; please let the Surgery know, to ensure you receive the service/care available to you.

 

(Site updated 28/03/2024)
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