Mortimer Surgery

HOW TO SEE THE DOCTOR The doctor will see you in the surgery by appointment. Our appointment system is intended to reduce the time you have to wait and your cooperation is essential to make the system work. The doctors consult between the hours of 8.30 am and 6 pm Monday - Thursday, and from 8.30 am to 5 pm Friday, excluding Bank Holidays. The actual surgery times vary with the doctor. PLEASE NOTE: The surgery is CLOSED between 1.00p.m. and 2.00p.m. every day. In the event of a medical emergency please telephone 9332436 to listen to message.
Our receptionists will help you to make your appointment. They may have to ask you to give them some information to ensure that you are given an appropriate appointment and that the surgeries run smoothly. All information is treated with strict confidentiality. Please check in with the touch screen check-in system or in cases of difficulty or query with a receptionist when you arrive for your appointment. The doctors try to keep to time, but some patients’ problems will inevitably take more time than others. Please be sympathetic if you can and come prepared for a short wait. Appointments can be made either by calling in at the surgery or by telephoning 9332436. The surgery has an auto attendant telephone system. Please listen carefully to the options. If you have a life threatening medical emergency press 1 otherwise please continue to listen for the option required, or hold for your call to be answered by a receptionist.
These appointments can usually be booked up to one month ahead. Please make your appointment at the earliest opportunity, specifying the doctor and the date preferred, if any. If you feel you need a longer appointment than usual, please let the receptionist know and we will try and make provision for this. If you are unable to attend for your appointment, please always let us know at the earliest opportunity so that we can offer the appointment to someone else.
URGENT CASES WILL BE SEEN THE SAME DAY. Some appointments are reserved for patients who need to be seen urgently. These appointments are only bookable on the day. As this is run as an open surgery for URGENT cases there may be some waiting involved; please be prepared for this.
A limited number of telephone consultations are available. PLEASE NOTE - It is Practice policy to return calls to landlines only.
Telephone No: 9332436 These will be made by the doctors when there is a genuine inability to get to the surgery. PLEASE TELEPHONE WITH REQUESTS BY 10.00a.m. except in an emergency. Our secretaries will take details and inform the doctor of your request. The patient’s usual doctor will visit whenever possible.
Telephone No: 9332436 Between 8.00a.m. and 6.30p.m. urgent requests will be given prompt attention and a doctor will be informed. If at all possible, the doctor you normally see will try to attend, but often the doctor on duty will visit.
Telephone No: 9332436 If you have a problem you feel can be managed over the telephone by speaking to your doctor, you should ask to speak to your doctor’s secretary who will pass your message to the doctor at the next convenient time.
Telephone No: 9332436 Insurance medicals, employment medicals, driving medicals etc. are conducted outside normal surgery times. To make an appointment you should ask to speak to the administration staff who will assist you by making an appropriate appointment and advising on forms, fees etc.
Forms for doctors to complete can be left at Reception. Please allow sufficient time for completion and be aware that a charge (in accordance with current BMA recommended rates) will be payable on collection.
Telephone No: 9332436 (between 11.00a.m. and 1.00p.m or 2.00p.m. and 4p.m.) You do not need to contact the surgery for results of tests unless you have been advised specifically to do so. In the event of a significant or abnormal test result you will be contacted directly. If urgent attention is required you will be offered a follow-up appointment.
N.H.S. certificates are required only after the first week of an illness. You can complete a self certificate for the first week. Self certificate forms can be obtained from your employer. Private sick certificates are available if appropriate and will be charged for at current BMA recommended rates.
It is important to let us know of any change of name and/or address which is local so that we can notify the Health Authority. If you leave the area, you will need to sign on with another doctor. You do this by completing the relevant section of your medical card and taking the whole card to the new surgery of your choice. You will then be sent a new medical card by your new authority and your medical records will be sent automatically to the new surgery.