PRACTICE ADMINISTRATION

PRACTICE MANAGER The Practice Manager is responsible for the overall organisation and administration of the practice and will welcome any constructive suggestions which you feel may improve the services we offer. To help us ensure that we provide the best possible service to our patients the practice operates its own Practice Based Complaints Procedure, details of which are displayed on our notice board and in leaflets which are to be found in the waiting room. THE ADMINISTRATION TEAM We have an efficient, friendly team who handle the day-to-day administration for our busy practice. The receptionists will welcome you to the surgery, record your arrival, make follow-up appointments and help with general enquiries. Our secretaries ensure that an efficient service is provided for patients by liaising with doctors and processing hospital referrals and test results. Administration staff deal with finance, medical records, organisation of surgeries, medical reports and forms etc. and generally ensure the smooth running of the practice. COMPUTER SYSTEM The practice is linked with the Berkshire Health Authority and the North & Mid Hampshire Health Authority for the transmission of registration details etc. It is also linked with our main provider, the Royal Berkshire & Battle Hospitals NHS Trust, for the transmission of test results and patient referral information.